# Troubleshooting

This page contains solutions to common issues. If this page doesn't help you, [join our Discord server to report an issue or to ask for help.](https://go.eventcord.xyz/discord)

{% hint style="danger" %}
Starting at the end of August 2022, Discord will only allow bot commands to be called by slash commands. [slash-commands](https://docs.eventcord.xyz/using-the-bot/slash-commands "mention")
{% endhint %}

## Eventcord won't respond to my commands!

To respond to commands, Eventcord requires the following permissions in the channel you are sending the commands:

* Read messages
* Send messages
* Use embeds

Without these three permissions, Eventcord can't respond to you at all. Eventcord also has other recommended permissions which can be seen in the [FAQ](https://docs.eventcord.xyz/faq#why-does-eventcord-require-the-permissions-listed). Additionally, Eventcord does not support threads currently. Use a text channel or a voice chat for commands.

## When I try to start a session, I am told I need the "Event Admin" role.

![](https://2197218374-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LPPtEF6za8Eev1FM2y3%2F-MYTBFAdtfcppJLCBMkt%2F-MYTBNxVw4upKNa83QVq%2Fimage.png?alt=media\&token=5c6a3bd6-641b-45df-a382-8a0f5fbb7e87)

Eventcord uses a role to figure out who has permission to start, stop, or manage a queue. Eventcord checks whether a member has the role based on the name of the role. By default, the role Eventcord looks for is a role named "Event Admin" (case sensitive). You can customize the role which Eventcord looks for by using the **/setup** command or by using the **/config** command (see [changing roles](https://docs.eventcord.xyz/configuration#change-role)). If you need help creating roles, check out [this Discord article](https://support.discordapp.com/hc/en-us/articles/206029707-How-do-I-set-up-Permissions-). If you need help managing roles, check out [Role Management 101](https://support.discordapp.com/hc/en-us/articles/214836687-Role-Management-101). For help getting started with Eventcord or customizing Eventcord, check out these pages:

{% content-ref url="getting-started" %}
[getting-started](https://docs.eventcord.xyz/using-the-bot/getting-started)
{% endcontent-ref %}

{% content-ref url="configuration" %}
[configuration](https://docs.eventcord.xyz/using-the-bot/configuration)
{% endcontent-ref %}

## The bot won't assign leveling rewards

This is likely due to a permissions issue. First, make sure the bot has the **manage roles** permission. Then, make sure the bot's role is listed above the reward roles in your server's role hierarchy.

{% embed url="<https://eventcord.xyz/i/hyyh82.mp4>" %}
Video showing how to fix role hierarchy issues. The bot's role is being placed above the reward roles.
{% endembed %}

## I am told I am being rate limited

![](https://2197218374-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LPPtEF6za8Eev1FM2y3%2F-MYTBFAdtfcppJLCBMkt%2F-MYTBGpJ1LUvCkFxdDOU%2Fimage.png?alt=media\&token=83214745-5653-471e-ada8-8e18ab57a664)

Wait a few seconds. If you continue to receive this error for seemingly no reason, join our [Discord server for help.](https://go.eventcord.xyz/discord)

## The bot isn't doing anything!

Be sure to check you are using the correct prefix. If you are, there is always the possibility that Eventcord or a service Eventcord uses has experienced a fatal error. If the bot doesn't come back online within a few minutes, [please report the issue on our Discord server](https://go.eventcord.xyz/discord).![Discord Bots](https://top.gg/api/widget/status/480889253165793290.svg)

{% content-ref url="broken-reference" %}
[Broken link](https://docs.eventcord.xyz/using-the-bot/broken-reference)
{% endcontent-ref %}

{% hint style="info" %}
If you couldn't find what you are looking for, you can get help on [our Discord server](https://go.kariari.xyz/discord).
{% endhint %}

## The bot keeps leaving my server.

Your server may have been blacklisted for Eventcord's safety. [Please join the support server](https://go.eventcord.xyz/discord) for help with this.