Troubleshooting

Solutions to common problems

This page contains solutions to common issues. If this page doesn't help you, join our Discord server to report an issue or to ask for help.

Eventcord won't respond to my commands!

To respond to commands, Eventcord requires the following permissions in the channel you are sending the commands:

  • Read messages

  • Send messages

  • Use embeds

Without these three permissions, Eventcord can't respond to you at all. Eventcord also has other recommended permissions which can be seen in the FAQ.

When I try to start a session, I am told I need the "Event Admin" role.

Eventcord uses a role to figure out who has permission to start, stop, or manage a queue. Eventcord checks whether a member has the role based on the name of the role. By default, the role Eventcord looks for is a role named "Queue Master" (case sensitive). You can customize the role which Eventcord looks for by using the ;setup command or by using the ;config command (see changing roles). If you need help creating roles, check out this Discord article. If you need help managing roles, check out Role Management 101. For help getting started with Eventcord or customizing Eventcord, check out these pages:

The bot won't assign leveling rewards

This is likely due to a permissions issue. First, make sure the bot has the manage roles permission. Then, make sure the bot's role is listed above the reward roles in your server's role hierarchy.

Video showing how to fix role hierarchy issues. The bot's role is being placed above the reward roles.

I am told I am being rate limited

Wait a few seconds. If you continue to receive this error for seemingly no reason, join our Discord server for help.

The bot isn't doing anything!

Be sure to check you are using the correct prefix. If you are, there is always the possibility that Eventcord or a service Eventcord uses has experienced a fatal error. If the bot doesn't come back online within a few minutes, please report the issue on our Discord server.Discord Bots

If you couldn't find what you are looking for, you can get help on our Discord server.

The bot keeps leaving my server.

Your server may have been blacklisted for Eventcord's safety. Please join the support server for help with this.